Q: How do I print to the photocopier, Snowman.stat.ubc.ca, from the mail room Windows 10 computer?

1) Get the Account ID  for the copier from office staff.

2) Login the Win10 computer using StatNet credential.

3) Select printer name: "Xerox WorkCentre 7855 PS".  Also check the checkbox "Print in grayscale (black and white)"  to save the color toner.

Select correct printer name

4) Click on button "Properties" you will see the form below. Select the stapling option you want, then click button "OK"

Select the stapling option

5) Enter the Account ID you get from step 1

Enter accounting info

Q: How do I change my StatNet password?

There are 2 ways:

  • Method 1:
    Generate your hashed password here and send to help [at] stat.ubc.ca requesting for a password change
  • Method 2: from a terminal window:
    $ ssh your_account [at] be.stat.ubc.ca     (use your account to replace 'your_account')
    $ passwd  (type in your current password and then type the new password twice)
    $ exit   (close your terminal session)
Q: No matching key exchange method found. Their offer: diffie-hellman-group-exchange-sha1
Assume your login is: binh.dang
Please try this:
ssh -oKexAlgorithms=+diffie-hellman-group1-sha1 binh.dangjhchen [at] stat.ubc.ca (@stat.ubc.ca)
If you are using macOS please follow instructions here:
Q: How do I find the true URL of an FAQ?

The key is to find the accordion-### for the true URL.

1. Find your way to a FAQ page that includes the QA of interest.
Here is an example using Chrome:
I am interested being a Major in Statistics. How can I apply?
Navigate to
2. When on that page, right-clicking over the FAQ item, select "Inspect".
The tool window will highlight the accordion-### line.
(The 'x' on the top right will close this tool window.)
3. The question sits inside a div with an id of the form accordion-###.
<div id="accordion-10142"
Copy or make note of the four digit code (10142 in the example).
4. Form a URL using this code as follows:
https://www.stat.ubc.ca/node/accordion-###. For the example, it's
https://www.stat.ubc.ca/node/10142. This URL can be shared with the student.

Q: How do I set up SMTP Server?

You can setup Outlook/Apple/Thunderbird mail reader to read StatNet email. Remember to disable "Automatic manage connections" on the email client.

Here are the parameters you need to know:

Incoming mail server: imaps.stat.ubc.ca

Protocol: IMAP


If using STARTTLS: 143

If using SSL: 993

Mail Folder Prefix: (leave empty)

Outgoing mail server: mailhost.stat.ubc.ca

Protocol: SMTP

Port: one of either Ports: SMTP/STARTTLS: port 587

SMTP/SSL: port 465

If there is a choice of authentication methods, LOGIN or PLAIN will work.

Q: How to access UBC OneDrive and Office 365 on the Cloud?

UBC OneDrive info/howto:

Basically OneDrive is similar to our ownCloud/Nextcloud or Dropbox services.
You will have 2 ways to access it:

a) Cloud access
Faculty and staff who meet the service requirements will be able to access the tools at https://portal.office.com by signing in with their alias.
Login: firstname.lastname [at] ubc.ca
Password: your CWL password
and going through the UBC multi-factor authentication process.
From there, they can use the web-based versions or download the OneDrive software to install it onto your desktop/laptop locally.

b) Direct access as a local drive on your desktop/laptop
You will need to install an OneDrive software, download after you login "Cloud access", onto your device so it can sync data with the OneDrive on the Cloud.

Q: How to deploy a Shiny app to shiny-apps.stat.ubc.ca?

Please click here to view in pdf

Q: How to apply for FASmail?


The UBC Faculty & Staff Email (FASmail) service is an enterprise email service for eligible staff, faculty and student employees of the University of British Columbia.

Documentation and References

    UBC Faculty & Staff Email (FASmail)

Getting Started

*Send a request directly to UBC IT by fill in...
The "FASmail Service Request Web Form" (*Ignore "For Departmental Administrators only")
and ask for FASmail mail box with FASmail alias, "firstname.lastname(at)ubc.ca".


    *Note: Make sure to supply these options...
    [Requestor Type]
    Service* [ FASmail User Mailbox ]
    Request Type* (x) Add

    [Technical Details]
    - User's Email Alias*
    (x) firstname.lastname(at)ubc.ca email alias

If you want to forward FASmail to your StatNet email, ask UBC IT do it for you as it's much simpler.

After you have your FASmail setup with an alias firstname.lastname@ubc.ca, notify Assistant to Head (headsec at stat.ubc.ca), so she can add your new alias to UBC Directory.
You can check it here see if it's ready entered or not.

Q: Thunderbird mail client version 78 or newer cannot create new account or email stops downloading

Thunderbird 78 has stopped out of date use of SSLv3 and TLSv1.  Here is how to fix:

  1. Go to Thunderbird -> Preferences -> General (for Windows users: From Home tab, click on the menu button on the top-right corner, select Options -> General)
  2. At the bottom of the page, click on buton Config Editor…


  3. Click to confirm "I accept the risk!"
  4. Scroll down to the line: security.tls.version.min and change value from 3 to 1


  5. Restart Thunderbird

Incoming Mail Server:

IMAP Mail Sever:

  • Server Name: imap.stat.ubc.ca
  • Port: 143
  • Connection security: STARTTLS
  • Authentication method: Normal password
  • Or: Port 993 use SSL

Outgoing Mail Server:

  • Server name: smtp.stat.ubc.ca
  • Port: 587
  • Authentication method: Normal password
  • Connection Security STATTLS
Q: StatNet public servers location, specs and software installed

1) StatNet servers:
Number crunching servers: Access via "ssh" remote login.
Linux servers : Dell R900, 16 CPUs, 16-32Gb RAM. Name after Bugs : Bee and Spider are standalone  number crunching.
Virtual Linux servers: 2 CPUs, 2Gb RAM: Gosset1
Cloud Computing: contact us for more detail.
Can only access via SSH.
Software: R, C, C++, Fortran, Matlab 2009a , Java and Stata (Stata only on Gosset1 ).

MacPro servers : 8 CPUs, 8-16Gb RAM. Name after Mountain: Cypress, Grouse, Baker, Seymour: Can access via SSH and its  console which located in Research lab lsk303a.  You need Secure Card access to enter.
Software: OS Mac OS X Leopard, Same as Linux except R = R64 (64-bit) and Matlab 2009a

SUN Solaris 10 Unix servers:  Access via "ssh" remote login.
   Be.stat.ubc.ca for pine, mutt, elm and general file management only
   Unixlab for IT admin only

2) Ugrad Math/Stat Computer labs
Notes: You can ONLY acess Windows server within StatNet.
Download Microsoft  Remote Desktop software for your OS
Mac: Remote Desktop Connection Client 2.1
Linux: Rdesktop
Windows: Come with all OS

LSK 121: SUN Unix Solaris 10 servers
Server names: Unixlab and Statlab
Software: R, and most opensource packages

LSK 121: Windows 2003 terminal servers
Server names: windows.stat.ubc.ca
Software: Matlab, Maple, MS-Office, R, Octave, OpenBUGS/WinBUGS, TeX/LaTeX, XPP

ESB 1042 and ESB 1046: Mac OSX Lion 10.7.5 workstations
Software: Matlab, Maple, R, OpenOffice and some opensource packages

LSK 310: Windows 7 workstations
Software: Matlab, Maple, MS Office, Lindo/Lingo , R, Octave, OpenBUGS/WinBUGS, TeX/LaTeX, XPP